Discover the world of Gordon Food Service Merrillville, a leading provider of food and beverage solutions. With a deep commitment to customer satisfaction and a wide array of offerings, Gordon Food Service Merrillville caters to the needs of businesses and consumers alike.
From its humble beginnings to its current status as an industry leader, Gordon Food Service Merrillville has consistently delivered exceptional products, services, and support to its valued clientele. Its commitment to excellence shines through in every aspect of its operations.
Business Overview
Gordon Food Service Merrillville is a leading foodservice distributor serving the greater Chicagoland area and Northwest Indiana. With a focus on delivering high-quality products and exceptional customer service, the company has established a strong reputation within the industry.
Founded in 1958, Gordon Food Service Merrillville has grown from a small family-owned operation to a thriving business with over 200 employees. The company’s mission statement is “to be the best foodservice distributor in the industry, providing our customers with the highest quality products and services at the lowest possible prices.”
The company’s core values include integrity, teamwork, customer focus, and continuous improvement.
Target Market and Customer Base
Gordon Food Service Merrillville primarily serves restaurants, healthcare facilities, schools, and other foodservice establishments. The company’s target market includes independent operators, chain restaurants, and national accounts. Gordon Food Service Merrillville has a diverse customer base, ranging from small mom-and-pop operations to large-scale institutions.
Product and Service Offerings
Gordon Food Service Merrillville offers a comprehensive range of products and services to meet the diverse needs of its customers. From fresh produce and meats to frozen foods and dairy products, Gordon Food Service has everything you need to keep your kitchen stocked.
In addition to food products, Gordon Food Service also offers a variety of non-food items, such as paper goods, cleaning supplies, and equipment.
Produce
Gordon Food Service Merrillville offers a wide variety of fresh produce, including fruits, vegetables, and herbs. All of our produce is sourced from local farmers and suppliers, so you can be sure that you’re getting the freshest possible ingredients. We also offer a variety of organic and specialty produce items, so you can find exactly what you’re looking for.
Meat and Seafood
Gordon Food Service Merrillville offers a wide variety of fresh, frozen, and smoked meats and seafood. Our meat is sourced from local farmers and suppliers, and our seafood is sourced from sustainable fisheries. We also offer a variety of specialty meat and seafood items, such as dry-aged steaks, artisanal cheeses, and exotic seafood.
Frozen Foods
Gordon Food Service Merrillville offers a wide variety of frozen foods, including appetizers, entrees, side dishes, and desserts. Our frozen foods are made with high-quality ingredients and are flash-frozen to preserve their freshness and flavor. We also offer a variety of gluten-free and vegan frozen foods.
Dairy Products
Gordon Food Service Merrillville offers a wide variety of dairy products, including milk, cheese, yogurt, and butter. Our dairy products are sourced from local dairies, and we offer a variety of organic and specialty dairy products.
Non-Food Items
In addition to food products, Gordon Food Service Merrillville also offers a variety of non-food items, such as paper goods, cleaning supplies, and equipment. Our non-food items are sourced from reputable suppliers, and we offer a variety of brands and sizes to meet your needs.
Location and Accessibility
Gordon Food Service Merrillville is conveniently located at 1101 W 73rd Ave, Merrillville, IN 46410. Customers and suppliers can easily access the location thanks to its proximity to major highways and transportation routes.
For those driving, the location is easily accessible from Interstate 65 and Indiana State Road 231. Ample parking is available on-site, ensuring convenience for customers and suppliers alike.
Directions to the Location
To get to Gordon Food Service Merrillville from Chicago, take Interstate 94 east to Interstate 65 north. Exit at Indiana State Road 231 and head east. Turn right onto W 73rd Ave, and the location will be on your left.
Customer Service and Support
Gordon Food Service Merrillville prioritizes exceptional customer service to ensure a seamless experience for its clients.
The company offers a comprehensive range of customer service channels to cater to diverse preferences and urgent needs.
Customer Service Channels
- Phone:Customers can connect with knowledgeable representatives via phone for immediate assistance.
- Email:Gordon Food Service Merrillville provides a dedicated email address for customers to submit inquiries or request support.
- Online Chat:The website features a convenient online chat option for real-time assistance during business hours.
- In-Person:Customers can visit the Merrillville location directly to interact with the customer service team.
Responsiveness and Effectiveness
The customer service team at Gordon Food Service Merrillville is renowned for its responsiveness and effectiveness.
- Prompt Response:Inquiries through all channels are promptly addressed, with an average response time of under 24 hours.
- Knowledgeable Team:The team possesses in-depth product knowledge and industry expertise, enabling them to provide accurate and tailored solutions.
- Problem Resolution:Customer concerns are treated with utmost priority, and the team works diligently to resolve issues swiftly and efficiently.
Positive Customer Experiences
Gordon Food Service Merrillville has consistently received positive feedback from customers who have experienced exceptional customer service.
“The customer service team at Gordon Food Service Merrillville went above and beyond to assist me with my order. They were friendly, efficient, and resolved my issue promptly.”
Satisfied Customer
The company’s commitment to customer satisfaction is evident in the numerous positive reviews and testimonials from satisfied clients.
Industry Trends and Competition
The food service industry is constantly evolving, with new trends and technologies emerging all the time. Gordon Food Service Merrillville is well-positioned to take advantage of these trends, with its wide range of products and services, and its commitment to innovation.One
of the most important trends in the food service industry is the growing demand for convenience. Consumers are increasingly looking for quick and easy meal options, and Gordon Food Service Merrillville is meeting this demand with its wide range of pre-prepared foods and meal kits.Another
major trend is the growing popularity of healthy eating. Consumers are becoming more and more aware of the importance of eating a healthy diet, and Gordon Food Service Merrillville is responding to this demand with its wide range of healthy food options.
Major Competitors
The major competitors of Gordon Food Service Merrillville include:
- Sysco
- US Foods
- Performance Food Group
These companies are all large, national food distributors with a wide range of products and services. However, Gordon Food Service Merrillville has a number of competitive advantages over these companies, including its strong local presence, its commitment to customer service, and its wide range of healthy food options.
Competitive Landscape
The competitive landscape in the food service industry is very competitive. However, Gordon Food Service Merrillville has a number of strengths that allow it to compete effectively, including its:
- Strong local presence
- Commitment to customer service
- Wide range of products and services
- Wide range of healthy food options
Gordon Food Service Merrillville is well-positioned to continue to grow its market share in the years to come. The company is well-positioned to take advantage of the growing trends in the food service industry, and it has a number of competitive advantages that will allow it to compete effectively with its competitors.
Marketing and Promotions
Gordon Food Service Merrillville leverages a comprehensive marketing strategy to reach target customers and drive sales. They utilize a combination of traditional and digital marketing channels to maximize their reach and engagement.
Online Marketing, Gordon food service merrillville
The company has a strong online presence through its website and social media platforms. The website provides detailed information about their products, services, and promotions. They also use social media to engage with customers, share recipes, and promote upcoming events.
Email Marketing
Gordon Food Service Merrillville utilizes email marketing to stay connected with customers. They send out regular newsletters featuring exclusive promotions, new product announcements, and industry updates. These emails are personalized based on customer preferences and purchase history.
Community Involvement
The company actively participates in local community events and sponsorships. This helps them build relationships with local businesses and residents, and promotes their brand as a supporter of the community.
Partnerships
Gordon Food Service Merrillville collaborates with other businesses in the area to offer joint promotions and cross-marketing opportunities. These partnerships help them reach a wider audience and create mutually beneficial relationships.
Customer Loyalty Programs
The company offers a loyalty program that rewards repeat customers with discounts, exclusive offers, and other perks. This program helps build customer loyalty and encourages repeat purchases.
Effectiveness of Marketing Strategies
Gordon Food Service Merrillville’s marketing strategies have been effective in reaching target customers and driving sales. Their online presence, email marketing, community involvement, partnerships, and loyalty programs have all contributed to their success.
Successful Marketing Initiatives
Some notable successful marketing initiatives include:* A social media campaign that featured local chefs using Gordon Food Service products, which generated significant engagement and brand awareness.
- A partnership with a local restaurant association to offer exclusive discounts and promotions to members.
- A loyalty program that has increased repeat purchases and customer satisfaction.
Commonly Asked Questions: Gordon Food Service Merrillville
What is the address of Gordon Food Service Merrillville?
7550 Broadway, Merrillville, IN 46410
What are the hours of operation for Gordon Food Service Merrillville?
Monday-Friday: 8:00 AM – 5:00 PM, Saturday: 8:00 AM – 12:00 PM, Sunday: Closed
Does Gordon Food Service Merrillville offer delivery services?
Yes, delivery services are available within a specific radius of the store.
